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655 W 8th St
Jacksonville, FL 32209
Jacksonville, FL 32209
(904) 244-0411
Closed Now
655 W 8th St, Jacksonville, FL 32209, United States
Jaguars Season Ticket Member since 1993
3.3
5 reviews
Rick In Jacksonville
Very friendly staff. but the wait time can be improved. thanks!
Araya Knight
This complaint is for the security guard named doyle.
my issue:
i was excorted to the emergency area and met by doyle, which was not helpful at all. it took for another security guard to come and actually help me with being able to get in contact with my aunt. she had no way of contacting any of her family. all i asked him was how do i get in contact with her and i was met with they (my kids) can’t be here; i get that. i was in the process of exiting the way i was brought in and the other guard told me i couldn’t go back the way i came. it’s like i was finding out everything as i went. which was frustrating in itself. he points me to the door that i can exit out of and i realize i don’t know where this leads to. he gave me no direction and i had to end up asking staff, that completely understood my frustration, to help me get back to where i came from. i know this is a serious matter, but that doesn’t mean throw all your customer service out the window. your job is to help us and protect us. if i have a problem, meet me with a solution.
full story below
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my great aunt has a bad fall today. the ambulance told me to meet them up here but apparently no children which is fine, but i have all her belongings including her phone.
i heard the guy but he didn’t hear me. told me i couldn’t have someone bring her stuff to her...She is 75, i’m not leaving this hospital until i have some way of contacting her.
it was understood that my children could not be here. trust me, i didn’t want to bring them. but i kept them in their wagon buckled, with a overhead covering from the sun so they could have even less contact in public.
Paige Blewitt
I would give a zero if it where an option!!! security guard #25. thank goodness you are working to patrol and tell me after i drove 1.5 hours and have been inside the hospital the entire time and ask me for my id and then deny me my right to see someone that just had emergency surgery all because my id was in my car!! but you let the guy walk by us with a cigar in his mouth. seems legit. well played and will be making a formal complaint as soon as possible.
James Wallace
Can we please get the heaters on on the right days please? it was in the 40's and 30's sunday-wednesday and the heaters never turned on. come thursday its 70's and now the heaters are kicking full blast! when asked the maintenance men about this they said they will not turn the heater off till spring. hello its florida. can we please get some help here in the er entrance pleas!!!! ps: the ac in the er is blowing hard but the heat from them heaters are making the ac's work even harder. where is the common sense?
Michael Cardaci
I got transfered to the trauma center here for emergency spinal fusion surgery about 3 weeks ago. the er department did a great job they were very quick with getting a diagnosis giving me my options and getting me in and out of surgery quickly. my problems were all with the trauma recovery side. first off i was very surprised to learn that the room would not be private. the 2 other patients who came and went weren't necessarily bothersome to me but i was just expecting a private room after having spinal fusion surgery. my other big problem was with call button response time. i understand i am not the only patient on the floor and most of the nurses i had were pretty good about coming quickly when i hit the call button however this one particular nurse i had two days in a row von*** would sometimes take over a half hour to respond when i needed something and would even have the nerve to tell me that i never called in the first place. the day before i was discharged under that same nurse's care i had to use the restroom, they assisted me into the bathroom and then proceeded to leave me there. after numerous calls and 20 minutes gone by i eventually had to force myself to get up and get myself back to the bed. on my discharge day the same nurse was in charge. when she removed the iv's from my wrist and arm there was no concern for my pain at all she literally grabbed each iv yanked twisted and pulled them out of my wrist and arm leaving gaping holes in my arm and wrist. no explanation on how to care for my surgical incisions was given to me by the nurse or in any kind of discharge paperwork. when i called the next day to find out what needed to be done to maintain the incisions it took a day to get a response and the 2 people who eventually called me back had conflicting information on what to do. i don't think i would ever willingly come back to this hospital. the overall nurse moral seemed very low there which is never a good sign.