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2 Independent Dr #138
Jacksonville, FL 32202
Jacksonville, FL 32202
(800)-266-7277
Closed Now
2 Independent Dr #138, Jacksonville, FL 32202, United States
Jaguars Season Ticket Member since 1993
2.8
5 reviews
Mike Rodgers
Stay away from this bank! we had an appointment with jessica to sign loan papers and she wasn’t there at the time of the appointment. we waited 15 minutes after the appointment and an employee from another bank said they couldn’t get ahold of jessica. we waited about 5 minutes at the bank before anyone even acknowledged us. i can’t believe jessica wasn’t at the bank at the time she had an appointment scheduled. too bad i can’t give this place 0 stars.
Glenn Miller
Horrible bank....Never follow uo on anything they ate supposed to do...Always a change of employees!!! zero rating go to credit unions!!!!
Walton Wade
Love ms kelly.
Jules W
This is a good bank and the people are real nice and helpful.
M Bea
Horrible, horrible, horrible bank. the whole company and my individual bank branch. they don't take care of issues they promise to take care of. instead i am told to go to the bank to take care of banking issues. when i get to the bank, i'm told they will take care of it, then as i walk out the door, my issue is filed in their round file cabinet and i go through the same thing again, and again. no one takes responsibility for follow up and someone else (another department) always needs to handle the issue. i am poa for one of their customers. it took them more than 3 months for them to enter the poa information into the account. they showed me how to deposit a check from a phone, but them then didn't add the option to the account. the account doesn't allow this type of deposit. i call the main customer service number and they tell me to go to the bank. i call the bank branch to see if it can get handled over the phone, they tell me to call the customer service number (who will tell me to go to the branch). why wasn't this taken care of when i was at the bank 2 months ago, when they showed me how to do it????? why can't i go into the account and add this myself???? why must i always go through the bank, when they will never f/u on anything. like i said, this is a horrible, horrible bank.